Widespread changes in the linguistic and cultural fabric of library populations, coupled with the increasing sophistication of information technology, both require and make possible new approaches to the development of library collections and the provision of inclusive community-wide services. Upholding a commitment to cultural competence requires ensuring equitable access to collections and library services that is mindful of these changes.
Librarians and library staff need to learn how to detect and prevent exclusion of diverse constituents from service opportunities and seek to create opportunities for constituents, matching their needs with culturally competent services or adapting services to better meet the culturally unique needs of constituents. Furthermore, they need to foster policies and procedures that help ensure access to collections that reflect varying cultural beliefs.
For those responsible for the development and management of library collections and/or the provision of library programs and services, this specifically involves: