Libraries need to promote cultural competence by supporting the evaluation of culturally competent service delivery models, and by setting standards for cultural competence within these settings. Culturally competent librarians and library staff need to be aware of and vigilant about the dynamics that result from cultural differences and similarities between and among librarians and library staff and constituents. This includes monitoring cultural competence among library employees through such means as supervision, in-service training, performance evaluations, and feedback from constituents.
Librarians and library staff must seek to create relevant and appropriate services for constituents, matching their needs with culturally competent service delivery systems, or adapting services to better meet the culturally unique needs of constituencies. They must develop and promote policies and procedures that help ensure access to services and resources that accommodate varying cultural beliefs. Furthermore, they need to detect and strive to prevent exclusion of diverse constituencies from accessing and using library services.
Direct practitioners, policymakers, or administrators shall: